Return Policy
Address Changes
If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!
We do not offer refunds or replacements when customers enter the wrong shipping address.
Lost Packages
If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait 14 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically throughout the two weeks to track its progress and provide accurate updates.
Packages that are confirmed delivered by USPS or UPS can only be replaced if package protection is purchased
Cancellations/Returns
If you would like to cancel your order, you must do so within 3 hours of placing your order due to our 1-day production turn around. If cancelled within the allotted time frame, you will receive a full refund. Luxury Mahogany boxes do not sell separately. If you are unhappy with your products received, please email us at customerservice@shinyloveusa.com to discuss your issue with our customer service team to determine a proper solution.